INTAKE SPECIALIST

Chicago OIG

Visit www.igchicago.org to apply

Under direction of the Chief Intake Specialist, this position receives intakes (complaints about misconduct
that falls under OIG’s investigative, as well as information provided by the public to OIG about the
functioning of City operations and places for improvement from City officials and employees or members
of the public) and documents and processes those for further investigation or inquiry by OIG.

DUTIES:
• Receives intakes from members of public, elected and appointed officials, City employees, and
other who have information about misconduct or the functioning of City government
• Process intakes for OIG, including by conducting preliminary information gathering on the intake,
gathering relevant documents, writing detailed intake reports, and entering intakes in OIG’s case
management system
• Interviews complainants to ascertain required information
• Analyzes intake data and advises management on potential trends
• Follows up on intake, inquiries, and concerns to ensure they are resolved in a timely manner
• Interacts professionally with members of the public, elected officials, appointed officials, civic
organizations and other individuals associated with private and public entities including commercial
and non-profit organizations

MINIMUM QUALIFICATIONS: Graduation from an accredited college or university with a Bachelor’s
degree plus one year of administrative work experience, or an equivalent combination of education,
training, and experience provided that the minimum degree requirement is met.

DESIRED EXPERIENCE, SKILLS AND ABILITIES:
• Language fluency in both English and Spanish.
• Excellent analytical skills.
• Excellent writing, research, and editing skills.
• Ability to organize, prioritize, monitor, and execute competing assignments, and control deadlines.
• Ability to communicate information and ideas in writing so others will understand.
• Ability to listen to and understand information and ideas presented through spoken words and
sentences.

ANNUAL SALARY: Range: $48,240 – $78,672 (annual increases first three years) Starting $48,240; Post successful six-month review $50,592

RESIDENCY REQUIREMENT: Employees must be a resident of the City of Chicago and proof of residency is required at the commencement of employment.

TRAVEL AND SCHEDULE: Travel outside Chicago is not required.

RESIDENCY REQUIREMENT: Employees must be a resident of the City of Chicago and proof of residency is required at the commencement of employment. Employee Vaccination Requirement: City of Chicago employees must, as a condition of employment, be fully vaccinated against COVID-19 effective October 15, 2021. This Policy applies to all City employees. If you are not able to receive the vaccine for medical or religious reasons, you may seek approval for an exemption in accordance with applicable City processes. For more information on the vaccine policy please visit: https://www.chicago.gov/city/en/depts/dhr/supp_info/city-of-chicago-employee-vaccination-policy.html

WE VALUE DIVERSITY
The Office of the Inspector General (OIG) is an equal opportunity employer. OIG is an inclusive organization that hires and develops all its staff of all levels regardless of race, religion, color, ethnicity, national origin, ancestry, marital or parental status, sex, gender expression or identity, sexual orientation, physical or mental ability, age, veteran status, and all other characteristics protected by law.
OIG strives to create the kind of workplace where a socially diverse mix of people can thrive professionally. We pride ourselves in meeting our legal charge to promote economy, effectiveness,
efficiency, and integrity in government. Through the hard work of our passionate and innovative team,
OIG aims to serve every community with equity, respect, and dignity. If you would like to request a reasonable accommodation due to disability or pregnancy to participate in the application process, please contact the OIG’s Supervisor of Personnel Administration Keyla Vazquez at kvazquez@igchicago.org. Please be prepared to provide information in support of your reasonable
accommodation request.

THE CITY OF CHICAGO IS AN EQUAL OPPORTUNITY AND MILITARY FRIENDLY EMPLOYER
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in
the United States and to complete the required employment eligibility verification document form upon
hire. The City of Chicago does not participate in E-Verify (Employment Eligibility Verification System). In
addition, employment at the Office of Inspector General is contingent upon a satisfactory criminal
background check.

To apply for this job please visit www.igchicago.org.