Card Trafficking Agent

Website State of WI, Dept. of Health Services, Office of the Inspector General

The Department of Health Services (DHS) strives to protect and promote the health and safety of all people of Wisconsin through the efforts of a dedicated and diverse workforce. DHS works to ensure access to individuals, families, and communities to achieve positive health outcomes in the areas of abuse prevention, mental health, public health, family care, long-term care, and much more.

The Office of the Inspector General (OIG) is seeking to fill a Trafficking Enforcement Agent also known as an Auditor Senior.

The OIG is charged with preventing and detecting waste, fraud, and abuse of public programs such as Medicaid, FoodShare, WIC, and Family Care.

This position will be headquartered at 1 W. Wilson Street in Madison but may have the opportunity to work 4-5 days remote based on agency approval at the time of offer.  If approved for remote work, this schedule may vary based on training or operational need.

As an employee of the state of Wisconsin, you’ll also have access to an amazing benefits package, including paid time off, low-cost insurance options, and participation in the Wisconsin Retirement System, which is considered among the best in the country! The State of Wisconsin is also a qualifying employer for the federal Public Service Loan Forgiveness Program.

Position Summary

The Trafficking Enforcement Agent is responsible for developing and conducting compliance and special fraud investigative audits of FoodShare retail vendors, FoodShare recipients and Quest card trafficking. The audits must be performed in accordance with Generally Accepted Auditing Standards (GAAS). These in-depth audits are used to uncover and minimize financial loss to the program or to participants due to fraud and abuse.  The Trafficking Enforcement Agent must establish professional working relationships and cooperative audits and investigations with other state and federal agencies; interpret federal regulation, state statutes, and administrative rule; and develop audit rules and procedures.

Salary Information

The starting salary is between $28.50 and $35.00, depending on qualifications, plus excellent benefits. The pay schedule and range is 07/03. A 12-month probationary period is required.

An additional add-on may be available for candidates who are bilingual in Spanish or Hmong.

Pay for current or former state employees will be set based on the rules that apply to compensation for the applicable transaction.

Job Details

All applicants who may be appointed to this position will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.

All state employees are required to report their COVID vaccination status, whether they are vaccinated or not, and must provide supporting documentation if vaccinated. Newly hired employees will be required to submit this information within their first two weeks of employment.

For positions that do allow remote working flexibility, although residency in the State of WI is not required for permanent positions, it is not anticipated that working outside of WI or bordering cities will be allowed as positions may at times need to report to office locations in WI on short notice.

DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire.

This position requires the ability to drive a State vehicle or to provide one’s own transportation. In order to become authorized to drive a State vehicle, you must meet the requirements of the State of Wisconsin Fleet Vehicle Policy, which are:

  • Must have a valid driver’s license.
  • Minimum of two year’s driving experience.
  • Must be 18 years of age of older.
  • Additionally, the driving record must not reflect the following conditions:
    1. Three or more moving violations and/or at fault accidents in the past two years.
    2. An OWI or DUI violation within the past 12 months.
    3. A suspension or revocation of the driver’s license.


Minimally qualified candidates will have all of the following:

  • Investigative or audit experience such as identifying discrepancies, preserving, and examining evidence; coordinating surveillance; investigative reporting; etc.
  • Experience working with data gathered during an investigation or audit (collecting, analyzing and evaluating data, developing reports based on collected data, etc.).
  • Experience interpreting and applying public assistance policies and procedures (e.g., administrative rules, statues, federal guidelines, etc.) related to Medicaid and Foodshare benefits.

In addition, well-qualified candidates will have:

  • Experience calculating Medicaid and/or FoodShare overpayment claims.
  • Experience representing agencies at Fair Hearings or Administrative Disqualifications Hearings.
  • Experience working with CARES (Client Assistant for Reemployment and Economic Support), ForwardHealth, KIDS (Kids Information Data System), CSAW (Child Care Statewide Administration), BRITS (Benefit Recovery Investigation and Tracking), and/or ebtEDGE.
  • Experience providing policy and/or technical related training/presentations.

How To Apply

Interested applicants should apply at Wisc.Jobs – Job ID#7320

DHS is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce. Veterans are encouraged to apply. For complete information on veterans’ hiring programs with the WI Department of Veteran’s affairs, click here.

For assistance with technical difficulties, please contact the Wisc.Jobs help desk at 608-267-1012 or

Deadline to Apply
The deadline to apply is September 6th at 11:59 pm.

To apply for this job please visit