Manager, Investigations, Inspections, and Reviews

Public Transportation Services Corporation (PTSC)

Public Transportation Services Corporation (PTSC)


Bulletin No: 001113-003


Closing Date: 21-MAY-21

Salary Grade: H1N

Salary Range: $92,643.20 – $115,793.60 – $138,964.80

External/Internal: EXTERNAL

Other Info: This bulletin is posted to establish or add to a Qualified Candidate Pool (QCP)

Basic Function

Manages a group of professional investigators involved in conducting audits and investigations relating to all aspects of the agency’s programs and operations to detect and prevent waste, fraud, abuse, and mismanagement.

Example Of Duties

  • Manages assigned staff in the planning and organization of investigations to detect and prevent fraud, waste, and abuse of resources
  • Leads multi-disciplinary teams, blending the skills of personnel, that work together to protect Metro′s assets and minimize liabilities
  • Motivates and mentors personnel in accomplishing tasks to support the agency′s goals and mission
  • Manages case workload, assigns target completion dates, and generates management reports using an automated case tracking and management system
  • Manages and reviews work of staff for quality, quantity, timeliness, and adherence to laws, Metro regulations, and OIG (Office of the Inspector General) policies, procedures, and directives
  • Designs, organizes, and provides guidance to staff regarding complex investigations, inspections, and reviews, including case development and OIG policy
  • Proactively identifies projects and develops case plans through the use of proactive case development methodologies
  • Ensures that the agency’s operations are in compliance with the law and established policies of the agency
  • Analyzes complex facts and applies law to recommend discipline, policy changes, prosecution, or other necessary activities
  • Prepares clear, concise, and convincing investigation reports to senior Metro management and the Metro Board of Directors
  • Keeps executive management informed on investigative progress and sensitive issues regarding cases
  • Works with executives, board members, and the public to provide direction to the agency
  • Strategizes on-going needs of the department in terms of training, technology, and methodology to maintain current, related skills and abilities to meet the challenges of the department
  • Identifies performance problems and takes remedial actions when necessary
  • Oversees, monitors, and adheres to the department′s budget, goals, and schedules to comply with agency-wide fiscal responsibility
  • Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

May be required to perform other related job duties

Requirements For Employment

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a two-for-one year basis. A typical combination includes:


  • Bachelor’s Degree in Criminal Justice, Law, Public Administration, Business Administration, Political Science, or a related field; Juris Doctor Degree preferred


  • Six years of relevant experience or three years of relevant supervisory-level experience performing professional work in the area of investigations, inspections, and reviews with increased responsibility over time

Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:

  • Experience conducting government investigations
  • Certified Fraud Examiner
  • Experience mining large sets of data to identify patterns and recommend solutions

Certifications/Licenses/Special Requirements

  • Licensed Attorney in the state of California preferred
  • Certified Inspector General Investigator preferred
  • Must be able to obtain a Rail Safety Certification
  • A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions


  • Applicable local, state, and federal laws, rules, and regulations governing criminal investigations involving Metro employees, officers, vendors, or contractors
  • Theories, principles, and practices of criminal rules of evidence, constitutional rights, search and seizure procedures, court procedures to be followed in criminal matters, formal hearings, and administrative actions
  • Metro policies and procedures
  • Complex analysis methods of legal principles
  • Investigating, interviewing, and interrogation practices and techniques
  • Budget development and management
  • Social, political, and environmental issues influencing transit programs and agencies
  • Applicable business software applications
  • Investigation standards promulgated by the Association of Inspectors General
  • Modern management theory


  • Managing the operations functions of investigations, inspections, and reviews
  • Conducting legal analysis, including gathering information from multiple sources, exercising sound judgment, and executing appropriate investigative techniques
  • Communicating effectively orally and in writing
  • Interacting professionally with other components of OIG, Metro management, and law enforcement and prosecutorial agencies
  • Speaking in various settings, including one-on-one and in public
  • Providing leadership, direction, coaching and performance review
  • Preparing comprehensive reports and correspondence


  • Analyze data and situations, identify problems, make recommendations, implement solutions and evaluate outcomes
  • Utilize management information to strategically plan short and long-term goals and set budgets
  • Exercise sound judgment and creativity in making decisions
  • Manage time and delegate
  • Develop and recommend innovative solutions
  • Handle highly confidential information
  • Recognize sensitive issues and manage/supervise activities of subordinates accordingly
  • Develop and promote positive working relations within the office, as well as with Metro staff and outside law enforcement agencies
  • Promote a collaborative culture and increase productivity and quality of staff work product
  • Supervise assigned staff
  • Create an educational program to ensure employees remain knowledgeable of new techniques and methods
  • Travel to offsite locations
  • Read, write, speak, and understand English

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro’s website at and complete an online Employment Application.

Computers are available to complete online Employment Applications at the following Metro location:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date.

*Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

To apply for this job please visit