CHIEF INTAKE SPECIALIST

Chicago OIG

Visit www.igchicago.org to apply

Under direction of the General Counsel, the Chief Intake Specialist supervises and directs the work
of Intake Specialists in the City’s Office of Inspector General (OIG), and performs related duties as
required.

DUTIES:
• Directs and manages staff engaged in the intake of information and complaints from
members of the public, City employees and officials, etc., regarding allegations of misconduct
and concerns regarding inefficiency, waste, and ineffectiveness
• Oversees the workup and processing of intakes for direction to and handling by OIG’s
Investigations, Public Safety, and Audit & Program Review sections, working closely with
supervisors in each of OIG’s sections
• Assesses and addresses intakes requiring immediate or emergency action, including law
enforcement notification
• Determines work priorities for the intake process and prepares work schedules and staff
assignments
• Monitors workloads to ensure that intakes are processed in a timely manner and in
compliance with legal obligations including confidentiality and established quality control
standards
• Develops and implements work guidelines, policies, and procedures for processing intakes,
interviewing individuals providing information, and conducting background workup
• Coordinates and conducts staff training on intake practices and procedures, including the use
of OIG’s case management system
• Advises intake staff on interviewing and interacting with individuals providing information,
including the use of trauma-informed interview methods
• Facilitates a weekly meeting with OIG senior management and others; summarizes and
presents information on intakes
• Prepares comprehensive management reports on the status of intakes and unit activities
• Reviews and approves reports created by Intake Specialists

NOTE: The list of essential duties is not intended to be inclusive; there may be other duties that are
essential to positions within the class.

MINIMUM QUALIFICATIONS: Graduation from an accredited college or university with a
Bachelor’s degree in a field directly related to the responsibilities of the position, plus five years of
work experience in the performance of fact finding analysis, investigative research or reporting work,
or an equivalent combination of education, training and experience provided that the minimum
degree requirement is met.

DESIRED EXPERIENCE, SKILLS AND ABILITIES:
Moderate knowledge of:
• Applicable City policies, procedures, rules, regulations, and ordinances
• Federal and state laws, regulations, and guidelines regarding admissible evidence
• Investigation methods, techniques, practices, and procedures, particularly with respect to
interviewing and trauma-informed methods
• Evidence collection and analysis equipment, methods, practices, and procedures
• Report preparation methods, practices, and procedures, including editing and review

ANNUAL SALARY: Commensurate with Experience up to $113,280
Employee Vaccination Requirement: City of Chicago employees must, as a condition of
employment, be fully vaccinated against COVID-19 effective October 15, 2021. This Policy applies to
all City employees. If you are not able to receive the vaccine for medical or religious reasons, you may
seek approval for an exemption in accordance with applicable City processes. For more information on the vaccine policy please visit: https://www.chicago.gov/city/en/depts/dhr/supp_info/city-of-chicago-
employee-vaccination-policy.html

RESIDENCY REQUIREMENT: Employees must be a resident of the City of Chicago and proof of
residency is required at the commencement of employment.

WE VALUE DIVERSITY
The Office of the Inspector General (OIG) is an equal opportunity employer.
OIG is an inclusive organization that hires and develops all its staff of all levels regardless of race,
religion, color, ethnicity, national origin, ancestry, marital or parental status, sex, gender expression
or identity, sexual orientation, physical or mental ability, age, veteran status, and all other
characteristics protected by law.
OIG strives to create the kind of workplace where a socially diverse mix of people can thrive
professionally. We pride ourselves in meeting our legal charge to promote economy, effectiveness,
efficiency, and integrity in government. Through the hard work of our passionate and innovative team,
OIG aims to serve every community with equity, respect, and dignity.
If you would like to request a reasonable accommodation due to disability or pregnancy to participate
in the application process, please contact the OIG’s Supervisor of Personnel Administration Keyla
Vazquez at kvazquez@igchicago.org. Please be prepared to provide information in support of your
reasonable accommodation request.

THE CITY OF CHICAGO IS AN EQUAL OPPORTUNITY AND MILITARY FRIENDLY EMPLOYER
In compliance with federal law, all persons hired will be required to verify identity and eligibility to
work in the United States and to complete the required employment eligibility verification document
form upon hire. The City of Chicago does not participate in E-Verify (Employment Eligibility Verification
System). In addition, employment at the Office of Inspector General is contingent upon a satisfactory
criminal background check.

To apply for this job please visit www.igchicago.org.